Showroom Sales Manager - NYC

Position: Showroom Sales Manager 

Lawson-Fenning, a beloved California brand recognized for its distinctive LF Collection of locally crafted furniture, is seeking a dynamic and proactive sales professional to manage our new New York City location. We are looking for a candidate with a strong sales or service industry background, with excellent communication and interpersonal skills. 

The ideal candidate must demonstrate a willingness to embrace the Lawson-Fenning  brand and understand its client culture.  This is a uniquely established position tailored for a dedicated, detail-oriented, team-focused leader. As the Showroom Sales Manager you will have a pivotal role in driving  sales, managing day-to-day showroom operations, and other duties as assigned. 

SHOWROOM SALES MANAGER PRIMARY ROLES AND RESPONSIBILITIES:

• Perform and open and closing duties in the showroom.
• Maintain high standards of the showroom at all times: floor merchandising, product tagging, and stockroom organization and management. Following a merchandising plan to display as directed.
• Maintain the cleanliness of the showroom, kitchen, and common areas.
• Monthly inventory and stock check reporting for buyers.
• Answering phones and greeting clients.
• Qualifying leads and adding customer profile to CRM as needed
• Receiving and unpacking deliveries.
• Monitor New York sales emails.
• Manage all office supply inventory and ordering.
• Manage all UPS, FedEx, etc. pick-ups/drop-offs, as well as incoming and outgoing mail.
• Manage local delivery showroom assistants and regular cleaning services.
• Coordinate and supervise repairs and services relating to showroom and technology.
• Pest control, electrician, HVAC, plumber, locksmith, alarm including door entry system, and security.
• Maintain accuracy of New York Housekeeping Document.
• Responsible for generating and maintaining sales leads and customer relationships.
• Provide a luxury experience for clients by assisting with design services.
• Qualify and educate potential design clientele on the services offered by Lawson~Fenning.
• Set a high standard of warmth and professionalism in welcoming clients, vendors and colleagues.
• Represent the Lawson-Fenning lifestyle brand through polished communication, personal appearance and professionalism.

•  See orders through from quoting, invoicing, billing, order completion and delivery. 
•  Provide follow-up care and problem solving as needed. 
• Provide support with all phases of the design process, including: consultations, site visits, design development, presentations and delivery.
• Have extensive textiles knowledge, including which of our graded fabrics are most appropriate for specific use and durability requirements.
• Provide product expertise and elevated client service.
• Develop a deep understanding of brand and product assortment, including our customization process.
• Excellent time-management skills, independent drive and the ability to work under pressure and deliver projects under tight deadlines.
• Respond professionally to critical feedback and be proactive in seeking support and help when needed.
• Represent the Lawson~Fenning lifestyle brand through polished communication, personal appearance and professionalism.

JOB REQUIREMENTS:

•  5+ years of client-facing sales experience in a showroom, service industry,  or related fields.
• Experience in the interior design industry and/or luxury products
• Polished, professional demeanor across all communication platforms.
•  Self-starter with the ability to problem-solve independently and foresee potential challenges
• People and relationship-driven.
• Strategic and mental agility.
•  Collaborative and flexible team player.
• Exceptional organizational and follow-through skills.
• Meticulous attention to detail
• Excellent verbal and written communication skills.
• Proficiency with Quickbooks, Google Suite, and Airtable.

COMPENSATION: Commensurate with experience