Shipping & Returns

METHODS OF PAYMENT

We accept Visa, MasterCard and American Express for all orders placed online.

SALES TAX

Sales tax at the rate of 9.5% is applicable on all orders shipped to addresses in California. Orders shipped outside of California are tax-exempt.

ONLINE SHOP SHIPPING OPTIONS

Currently, we ship online shop orders within the continental United States, Hawaii and Alaska. Our standard method of shipping is UPS Ground. If you would like your order to arrive sooner, we also offer two-day and overnight delivery options where available for an additional fee. At this time, we do not ship orders internationally.

SHIPPING RATES

UPS 2nd Day Air:
An additional charge of $35

UPS Overnight:
An additional charge of $60

* Shipping rates to certain states may vary. Oversize items may require additional handling fees. In the event of a significant difference of shipping charges, you will be notified before your order ships.

DELIVERY TIMES

Orders placed before 5:00PM PST Monday-Friday will usually ship within 48 hours. Please allow 7-10 days from date of shipment for receipt. Certain items may require a longer lead time for shipping. The expected delivery time is located in the details for these items.

Tracking Your Orders

Once you have completed placing your order online, a tracking number will be emailed to you within 48 hours.

HOW TO MAKE A RETURN

1. Please call or email us at [email protected] or 323-660-1550 to let us know which items you would like to return.
2. We will provide you with a return authorization form.
3. Please re-package the merchandise in its original packaging and include the completed return authorization form.
4. Please send merchandise via an insured shipping method to:

RETURNS
LAWSON-FENNING
1618 Silver Lake Boulevard
Los Angeles, CA 90026

Please note that returns will not be accepted without a completed return authorization form. We cannot accept the return of any item with an indication that it has been used. Merchandise purchased on sale or “As-Is” is not returnable.

TRACKING YOUR ORDERS

Once you have completed placing your order online, a tracking number will be emailed to you within 48 hours.

STORE PICKUP

If preferred, you can pickup your order at our Silver Lake store which is located at:

1618 Silver Lake Boulevard
Los Angeles, CA 90026

Store hours are 11-6 daily.
Please note all items selected for store pickup are subject to CA state sales tax.

RETURN & EXCHANGES

If for any reason, you are not satisfied with your purchase, we will gladly accept it, provided we receive it within 14 days of it’s shipment date. Shipping, handling and other charges are not refundable and returns may be subject to a 20% restocking fee. All returns are for store credit only. All merchandise purchased on sale or “AS-IS” is final sale.

How To Make A Return

1. Please call or email us at [email protected] or 323-660-1550 to let us know which items you would like to return.
2. We will provide you with a return authorization form.
3. Please re-package the merchandise in its original packaging and include the completed return authorization form.
4. Please send merchandise via an insured shipping method to:

RETURNS
LAWSON-FENNING
1618 Silver Lake Boulevard
Los Angeles, CA 90026

Please note that returns will not be accepted without a completed return authorization form. We cannot accept the return of any item with an indication that it has been used. Merchandise purchased on sale or “As-Is” is not returnable.

STORE CREDITS

We offer store credit for all authorized online shop returns. Store credits may be redeemed at any Lawson-Fenning location.

BACKORDERS

While we strive to keep a up to date inventory of our current offerings, there may be times that items become backordered. In the event of a backorder, you will be notified via email of the estimated arrival time.

For questions regarding your order, please contact us at [email protected] or call (323) 660-1500

CUSTOM ORDERS

All orders must be made in writing. Prices do not include shipping, handling, insurance, or sales tax. A 50% deposit is required on all orders before they are started and the balance paid before delivery.

Custom finishes and colors will be matched as closely as possible, but variations may occur die to materials.

All orders will be shipped freight collect and shipping charges estimated at the time of order. The customer is responsible to ensure that all furniture will clear elevators, stairs, doorways, etc. Any claims for damaged goods must be settled by the customer and freight company and are not the responsibility of Lawson-Fenning. ALL DAMAGE CLAIMS MUST BE DIRECTED AND HANDLED THROUGH THE SHIPPING COMPANY. All orders are available to be picked up FOB from our dock in Los Angeles, CA. All designs are the property of Lawson-Fenning and cannot be used, reproduced or distributed without our written consent.

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